We only want happy customers
We know that the customer service we provide you is integral to your solar journey and how satisfied you are at the completion of your solar project. More importantly, we understand that this is our responsibility.
We also recognize that the happier you are with your SolarX Global experience the more likely you are to recommend us – and that makes us happy!
Our customer service commitment to you
We listen
We believe the best way to help you is to hear you. We’re committed to understanding the needs, goals, and concerns of our customers and design you a customized solar solution based on what you want to achieve.
Respect your position
We know that going solar is a big decision with several stages before committing. Those just starting their solar journey have totally different needs than those with quotes looking for comparisons. We respect the time needed to decide, will not deploy pushy sales tactics, and actively encourage you to get quotes from other solar providers.
Knowledge and professionalism
Our energy experts are supported and trained. They’ll provide accurate and helpful information and are able to design creative solar solutions due to their extensive experience. We train our energy professionals to educate customers so they are able to make an informed decision on the right solar installation for them
Integrity
Our ethos is honesty and integrity. We’ll tell you everything you need to know (good and bad) using easy-to-understand terminology. We do not hold back information in order to get a sale and if we don’t think solar is the right option for you, we’ll tell you that too!
Value for money
We encourage you to get other quotes, either before or after you speak to us. We are rarely beaten on price where the system specification is comparable. However, on the rare occasion we cannot beat a quote, we’ll be honest about that too
Satisfaction guaranteed
We do our best to get things right but if things don’t go to plan we will apologize and take ownership of our problems. We will do everything within our power to guarantee customer satisfaction